CWO Dinner • London • Experience
Total experience: Today’s top business multiplier
In today’s macroeconomic environment, exploring TX should be a top priority. Dine, wine and discuss this topic with your C-level peers at a luxurious London hotel, only with Chief Wine Officer & ServiceNow
When
Thursday 23rd March
18:30 – 21:30 GMT
Where
Wild Honey St James,
London
Who
CX and EX leaders
in London, UK
Hosted by
Business insights
Join your senior peers for an evening of networking like no other. Together, you’ll clink glasses and enjoy a gourmet dinner while discussing how to leverage total experience, an approach that considers the interconnectedness and synergies between customer experience and employee experience. Dave Wright, ServiceNow’s Chief Innovation Officer, will provide his insights on how other brands are aligning CX and EX to create a multiplier effect for customers and employees. This approach can drive real benefits for shareholders and management teams including reduced cost, higher revenue and increased customer and employee retention.
Some of the most successful organisations in the UK and Ireland are already taking a total experience approach. At this event, you’ll see how this combined method enables employee well-being and leads to a better understanding of customer needs. This results in an efficient organisation that retains more of its customers and reaches higher revenue levels. Are you ready to unite your teams and customers?
Key discussion points
- What is total experience and what are the key benefits?
- How do you get employee buy-in for experience transformation?
- What’s the role of AI in delivering better outcomes for employees and customers?
- What are the customer and employee experience metrics that really matter?
This event is by invitation only for 10 C-level business leaders in charge of engagement, employee experience, transformation, talent and operations. You must be able to travel to the venue. Feel free to also invite a relevant senior colleague.
What to expect
Business insights
Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.
Industry networking
You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.
Wine and dine
Enjoy an expert-led wine tasting and fine dining experience at five-star restaurants and hotels around the world. You’ll also take part in some light competition to crown a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.
Speaker and hosts
Dave Wright
Chief Innovation Officer, ServiceNow
Peter McCombie MW
Master of Wine
Your venue
Wild Honey St James
One Michelin Star
British produce executed in classic French style
Interior by lauded interior specialist, Jim Hamilton
Wild Honey St James was launched in spring 2019 by celebrated chef Anthony Demetre. The restaurant boasts modern European menus and was awarded a Michelin Star in the 2022 Michelin Guide Great Britain & Ireland.
The private dining area is an inviting combination of contemporary and creative, adorned with striking art pieces along its walls.
RSVP now: 2 places left
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This event is brought to you by Chief Wine Officer and ServiceNow. Registration subject to approval.
Hosted by
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit: www.servicenow.com.
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What to expect from
CWO Dinner?
Exclusive insights. New connections. Premium wines.This is the CWO experience.
Held at some of the finest restaurants and hotels around the world, CWO Dinner events offer an unforgettable networking experience. Hear from expert speakers while making new connections over fine dining and curated wine tasting.
After an insightful discussion, one guest will be declared the evening’s ‘Chief Wine Officer’. Will you be the best taster in the room?
From business insights to peer networking and the famous CWO competition, find out more here.