CWO Dinner • London • Experience

Total experience: Today’s top business multiplier

In today’s macroeconomic environment, exploring TX should be a top priority. Dine, wine and discuss this topic with your C-level peers at a luxurious London hotel, only with Chief Wine Officer & ServiceNow
Wild Honey St James, London

Thursday 23rd March
18:30 – 21:30 GMT


Wild Honey St James,


CX and EX leaders
in London, UK

Hosted by
servicenow logo

Business insights

Join your senior peers for an evening of networking like no other. Together, you’ll clink glasses and enjoy a gourmet dinner while discussing how to leverage total experience, an approach that considers the interconnectedness and synergies between customer experience and employee experience. Dave Wright, ServiceNow’s Chief Innovation Officer, will provide his insights on how other brands are aligning CX and EX to create a multiplier effect for customers and employees. This approach can drive real benefits for shareholders and management teams including reduced cost, higher revenue and increased customer and employee retention.

Some of the most successful organisations in the UK and Ireland are already taking a total experience approach. At this event, you’ll see how this combined method enables employee well-being and leads to a better understanding of customer needs. This results in an efficient organisation that retains more of its customers and reaches higher revenue levels. Are you ready to unite your teams and customers?

Key discussion points

  • What is total experience and what are the key benefits?
  • How do you get employee buy-in for experience transformation?
  • What’s the role of AI in delivering better outcomes for employees and customers?
  • What are the customer and employee experience metrics that really matter?

This event is by invitation only for 10 C-level business leaders in charge of engagement, employee experience, transformation, talent and operations. You must be able to travel to the venue. Feel free to also invite a relevant senior colleague.


What to expect

Business insights

Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.

Industry networking

You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.

Wine and dine

Enjoy an expert-led wine tasting and fine dining experience at five-star restaurants and hotels around the world. You’ll also take part in some light competition to crown a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.

Speaker and hosts

Your venue

One Michelin Star
British produce executed in classic French style
Interior by lauded interior specialist, Jim Hamilton

Wild Honey St James was launched in spring 2019 by celebrated chef Anthony Demetre. The restaurant boasts modern European menus and was awarded a Michelin Star in the 2022 Michelin Guide Great Britain & Ireland.

The private dining area is an inviting combination of contemporary and creative, adorned with striking art pieces along its walls.

Wild Honey St James, London
Wild Honey

RSVP now: 2 places left

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This event is brought to you by Chief Wine Officer and ServiceNow. Registration subject to approval.

Hosted by

servicenow logo

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit:

Problem registering through the form? Have a question?
Contact the Event Director below.

Hamdallat Abdulsalam
Event Director

Hamdallat Abdulsalam
+44 20 3687 0434 • EmailLinkedIn

What to expect from

CWO Dinner?

Exclusive insights. New connections. Premium wines.This is the CWO experience.

Held at some of the finest restaurants and hotels around the world, CWO Dinner events offer an unforgettable networking experience. Hear from expert speakers while making new connections over fine dining and curated wine tasting.

After an insightful discussion, one guest will be declared the evening’s ‘Chief Wine Officer’. Will you be the best taster in the room?

Find out what our previous guests say about our events.

From business insights to peer networking and the famous CWO competition, find out more here.

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