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The Secrets to Accelerating Customer & Growth Success

November 10 @ 6:30 pm - 8:30 pm

CWO DIGITAL and West Monroe present a virtual fine-wine tasting experience

The Secrets to Accelerating Customer & Growth Success

YOUR DIGITAL AGENDA

It’s time for another edition of the world famous CWO, this time with special guest host West Monroe. We’re inviting just 15 Customer Success leaders from leading software organizations in the US to join us for an in-depth discussion on adopting a customer-first mindset that drives retention. All while sampling a selection of fine wines in the company of one of only 419 Masters of Wine in the world. Will we see you there?

Software-as-a-Service (SaaS) and subscription models are now critical to continued growth and valuation for organizations of all types and sizes – and Chief Customer Officers know it. But how do you capitalize on this need and help fuel customer success and continued growth for your software company? How can you design a holistic customer engagement model that increases revenue predictability, customer lifetime value, and sales effectiveness?

At this exclusive virtual networking experience, Dhaval Moogimane (Partner, High-Tech & Software at West Monroe) will share a framework for customer engagement success as you look to accelerate growth, the common pain points he sees among modern enterprises, and how to generate more customer success with fewer resources. You’ll also be invited to share your own experiences and to discuss best practices for driving customer experience and retention.

Join us to hear all this and much more as you build new business connections with other senior leaders from your industry. RSVP now and you’ll also receive a selection of fine wines to taste throughout the evening, with each introduced to you by a Master of Wine. Then, you’ll compete against your peers in a light-hearted wine tasting competition to see who is the best taster in the room – the “Chief Wine Officer!”

GUEST SPEAKER

NICK MEHTA

CEO, Gainsight


Nick Mehta (he/him), is the CEO of Gainsight, The Customer Success Company—a five time Forbes Cloud 100 recipient. He works with a team of 800 people who together have created the customer success category that’s currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, one of the Top CEOs of 2018 by Comparably, and was named an Entrepreneur Of The Year 2020 Northern California Award winner. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He is a member of the Board of Directors at F5 and has also co-authored two books on the customer success field, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, and The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift. He is passionate about family, football, philosophy, physics, fashion, feminism, and SaaS customer success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try.

WHO’S ATTENDING

This exclusive networking experience is open to just 15 CCOs, CROs, COOs and similar senior Customer Success leaders from US-based software organizations. It’s the perfect opportunity to meet likeminded individuals, build new business connections, and to learn about customer engagement transformation while sampling some of the world’s finest wines.

Places are limited and highly popular – secure yours today to avoid disappointment!

YOUR HOST

DHAVAL MOOGIMANE

Partner, West Monroe


Leveraging decades of consulting experience, Dhaval specializes in helping software, technology, and IT services companies capitalize on emerging trends and drive growth.

Over the course of his career, Dhaval has partnered with clients to create and grow new products, solutions and services, maximize value through M&A transactions, drive cross-functional initiatives to increase customer value and retention, enable profitable growth through digital transformation, and migrate from traditional to subscription-based business models.


As a national consulting firm that was born in technology, and built for business, we partner with organizations who want to drive progress, and deliver results.

We believe that organizations change by doing, so our approach to digital is intensely practical, iterative, human-centered, and fast. We build multidisciplinary teams that bring product engineering, management consulting, and creative design together—leveraging the best parts of each approach—to work alongside you on your digital journey.

Combining the industry and technology experience you need to address your challenges, and the operational skills that drive progress, we make sure change happens—and sticks. And because we are 100% employee owned, we’re all responsible for success. Every project. Every time.

RSVP HERE 1 place left

USA WIDE

Great to hear from peers, understand their challenges and how it relates to our own internal challenges and possible solutions to address those.
Prudential Financial Logo
Thanks for thought provoking conversation. Was able to relate to the different perspectives provided.
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CHIEF WINE OFFICER DIGITAL EXPERIENCE

Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.

But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.

AMY CHRISTINE

Master of Wine


In 2013 Amy achieved the title of Master of Wine becoming one of only twenty four women in the United States to achieve this remarkable accolade. Currently, she works in sales for Kermit Lynch Wine Merchant in Los Angeles, and is co-owner, with her husband, of Holus Bolus Winery and The Joy Fantastic Vineyard in Santa Barbara County. Additionally, she teaches Wine & Spirits Education Trust (WSET) classes in Los Angeles for Fine Vintage LTD, has a new Puggle named Joey Coco and loves Prince.

Read our interview with Amy here.

3 FINE WINES 1 WINNER

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DELIVERY

Wine delivered to your door
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INTRODUCTIONS

Champagne welcome
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PRESENTATION

Keynote Speech 1 + Q&A
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WHITE WINE

White wine tasting session
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BREAKOUTS

Interactive Networking
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RED WINE

Red wine tasting session
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PRESENTATION

Keynote Speech 2 + Q&A
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COMPETITION

CWO Winner Announced
I like the format of the event with fun and business mixed in. Exchanging ideas and networking without formality and fun competition is a winning and engaging combination.
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EVENT DIRECTOR

KATE SYLVESTER

020 3687 0691


EVENT HOST

DAVID SKERRETT

020 7329 3933


SUMMARY

CWO and West Monroe present

The Secrets to Accelerating Customer & Growth Success

Details

Date:
November 10
Time:
6:30 pm - 8:30 pm
Event Category:
Event Tags:
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