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Next-level Personalisation: Building 1-on-1 Relationships at Scale

November 14, 2019 @ 6:15 pm

Chief Gin Officer, CX2030 and Sitecore Present:

Next-level Personalisation: Building 1-on-1 Relationships at Scale 

Date: Thursday 14th November from 6.15pm
Location: Rosewood London
Guest Speaker: Charles Bell, Sitecore
Gin Speakers: Joel Harrison and Neil Ridley
What’s on the agenda

Remember that a person’s name is, to that person, the sweetest and most important sound in any language.” — Dale Carnegie 

Personalisation has always been key to achieving great customer engagement but in The Age of The Customer, organisations must go beyond ‘learning names’ to offer truly great customer experience (CX). Digitally savvy customers demand exceptional digital experiences, tailored to them as individuals. But in a time when we’re producing more data than ever, approaching personalisation is a daunting task for even the most experienced marketer. 

Chief Gin Officer, CX2030 and Sitecore are excited to invite you to our exclusive networking experience, at the stunning Rosewood Hotel, London. Join us for an evening of insightful discussions with marketing leaders, alongside a fine gin tasting experience and gourmet dining. 

Guest speaker, Charles Bell, Director of Sales Engineering at Sitecore will examine the technical and philosophical challenges CMOs and CDOs face when implementing CX strategies that deliver high customer engagement. Revealing why the art of personalisation is key to achieving “engagement Zen”, minimising what cannot be changed and emphasising what can.  

A unique opportunity to network with innovators and leaders within CX, share your insight and experiences among peers. Guests can also expect crucial insight on Sitecore’s customer-centric solutions, enhancing customer experience, leveraging unified platforms and the key to attracting and retaining customers, including:  

  • How CMOs and CDOs through personalisation can adopt a proactive and not reactionary approach.  
  • How to implement strategies and technics enabling you to deal with the unexpected, resolving challenges faced in an ever-evolving CX landscape. 
  • How to make a clear business case for marketing transformation with demonstrable ROI.  
  • Why people are the crucial factor in CX transformation.  

Prepare for an evening of networking, thought-provoking discussion and some light entertainment from our hand-picked drinks experts at one of London’s most exclusive locations. 

Who’s attending

This dinner is exclusively limited to 12 Chief Marketing Officers, Chief Digital Officers and C-1 executives (Directors, VPs, and Heads) of marketing, digital, innovation and transformation.

Your Guest Speaker
Charles Bell
Director of Sales Engineering, Sitecore

A highly experienced executive technologist with 18 years of high-performance delivery of market and industry-leading web and mobile web applications – predominately in the retail, financial services and blue-chip/global-brand sectors. Charles has been operating at executive director/board level with many years of experience in the £5m+ project space

Charles Bell
Your Hosts
Joel Harrison and Neil Ridley

Your hosts will be Joel Harrison and Neil Ridley, drinks writers, consultants and TV presenters. The pair have appeared on several prime time television shows including slots on ITV’s The Alan Titchmarsh Show, C4’s Sunday Brunch where they regularly appear as drinks experts, and on international radio programmes from in UK, the USA and India.

…Fully booked…
Gin served in:

“Great location. Great food and wine. Excellent discussion.”

See our past guest reviews.

Your Sponsors
The Gin Officer Experience

Our B2B event experiences are all about mixing business with pleasure, and Chief Gin Officer is no different. Here, you’ll enjoy the serious business of gin tasting with the pleasure of connecting with senior peers from your industry.

Guests will be guided through a selection of world-class gins by our dedicated gin expert before taking part in light competition where guests will have the opportunity to earn the ultimate title: Chief Gin Officer.

What to expect

Gin Reception

Gin Cocktail


2 Gins

Main Meal Follows

1 Gin

Dessert Served

1 Gin

CGO Final

Winner announced

“The venue, food, entertainment & wine were all great. Well done and thank you!”

Your Venue

Rosewood London
252 High Holborn, London WC1V 7EN

The event will be held in the exquisite surroundings of the Living Room at the 5-star Rosewood London. An elegant location offering luxurious and stylish interiors with a unique touch. This stunning venue is a leader among London’s luxury hotels, combining classic English heritage with contemporary style and sophistication.

Past CGO events
Event Director
Event Host
Event details

Julia Quintero
0207 329 3933
Email Julia
Connect with Julia:

David Moore
0203 196 5704
Email David

Connect with David:

Chief Gin Officer, CX2030 and Sitecore

Next-level Personalisation: Building 1-on-1 Relationships at Scale

Rosewood Hotel, Holborn

Thursday 14th November 2019
from 6.15pm

“The evening was flawless.”


November 14, 2019
6:15 pm
Event Category:
Event Tags:


Rosewood Hotel
252 High Holborn
London, WC1V7EN United Kingdom


Julia Quintero