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Re:Store The Experience In Retail

July 4, 2018 @ 6:15 pm

Re:Store The Experience In Retail

Wednesday, 4th July from 6.15pm
The Swan at Shakespeare’s Globe, SE1 9DT

Join a carefully selected group of senior IBM and Citrix executives, along with your peers from leading UK retailers. On the agenda: How digital is transforming the store experience.

  • Gain strategic insight into how the likes of Amazon Go, Apple and Starbucks are transforming the store concept and customer experience – and how you can use the insight to succeed
  • Find out how IBM and Citrix will apply these transformations to Re:Store. Our programmeof change will deliver substantial store growth, improve store health and wealth, and make costs more efficient
  • Discover how retailers will benefit – with better service, interaction, use of technology, lower operational costs. Guests will find out how to improve Net Promoter Score (the willingness of your customers to promote your brand to others), accelerate growth and transform customer experience

Ralph Marshall, VP of Technology, Starbucks Coffee Company

Ralph is a technology leader and innovator with 20+ years’ of global brand experience. He helped transform Nando’s technology function, and worked on the digital customer experience strategy for McDonald’s Europe, which led to the worldwide rollout of kiosks and mobile ordering. At Marks & Spencer Ralph held several senior roles focusing on delivering customer-facing and employee-facing platforms.

Kristine Long, Managing Consultant, Retail Disruptor Lead, IBM iX

Leading IBM’s Retail Disruptors, Kristine advises some of the world’s largest retailers on their digital, marketing, store and customer engagement strategies. She is part of the Cognitive Fashion leadership team – a concept using AI to optimise and support buyers, designers and merchandisers, as well as responsible for innovation concepts within IBM’s consulting practice. Kristine also wrote the IBM 2018 POV for Retail.

Julian Burnett, VP & Executive Partner of Retail, IBM UK

Julian is a retail digital transformation expert ranked in the CIO Top 40 by Computing. He was the first CTO of John Lewis and of Sainsbury’s where in both he founded and led digital and technology transformation programmes. He is an advisor to the UK fashion retail industry on digital supply chain strategies through his role on the GS1 Apparel Board.

  • How your store can compete with online leaders
    Get best practices for applying advanced analytics to understand and improve your traffic, increase sales, customer preferences and stock movement – within your store’s 4 walls
  • Engaging employees and customers to improve the in store experience
    See how to harness technology to improve NPS and deliver experiences that surpass those which are available on mobile devices
  • Technology’s role in the new store operating model
    Explore themes such as IoT, mobility, new payment forms, social, collaboration, and differentiation

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We will mix business with pleasure: the serious business of fine wine tasting together with the pleasure of connecting with senior peers, colleagues and friends from leading UK organisations. Alongside the gourmet dinner, there will be a champagne reception and wine tasting, hosted by an entertaining and experienced Chief Wine Officer host.

This part of the evening involves some light-hearted wine-related team competition, with the winner receiving the ultimate accolade – the Chief Wine Officer. The wine theme is ‘France vs Italy’. Prepare your palate for what will be a titanic tussle between two European wine heavyweights.


Julian ChamberlenJulian Chamberlen is a highly experienced Chief Wine Officer host, and nothing gives him greater pleasure than sharing his extensive wine experience with our guests. He is a partner in Farthinghoe fine wine, a former Sales Director at Goedhuis, and previously at Layton’s, Bibendum and Veuve Clicquot. A passionate and committed disciple of the grape, Julian has spent 30+ years picking vines, making wine, studying to diploma-level, and travelling to countless European and Australian vineyards.

“Thank you for yesterday evening, it was a fabulous event.”



Two sparkling wines to kick-off


Paired with two white wines

Main Course

Paired with two red wines

Cheese Course

Paired with two red wines


Enjoyed with a dessert wine

CWO Final

Winner announced


The event will be held in the stylish surroundings of The Swan at Shakespeare’s Globe,21 New Globe Walk, London SE1 9DT.

Offering stunning views of the Thames and St Paul’s Cathedral, the venue blends contemporary style with elegant ambience.


“Thanks for arranging a great event last night. I found it worthwhile for the excellent quality of the company, the food and the wine.”

LV= London 2017

“CWO does a fabulous job of welcoming everyone and I am always delighted to be in attendance.”

BNY Mellon, New York 2017

“Thank you for a wonderful evening. Great guests, great atmosphere and a great networking opportunity.”

RBS, Edinburgh 2017


Your Event Director:
Heidi Garcia

020 3196 5704




Re:Store The Experience In Retail

Balcony Room at the Swan at the Globe, 21 New Globe Walk, London, SE1 9DT

Wednesday, 4th July 2018
from 6.15pm


July 4, 2018
6:15 pm
Event Tags:
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Swan, Shakespeare’s Globe, London
21 New Globe Walk, Bankside
London,SE1 9DTUnited Kingdom
+ Google Map


Heidi Garcia