In February 2021, Chief Wine Officer and NICE Nexidia invite you to an exclusive virtual networking opportunity – and wine tasting event! Join us to hear from top business leaders as we take a deep dive into the world of omnichannel interaction analysis. We’ll also deliver a selection of fine wines direct to you to enjoy throughout the evening. Each wine will be introduced by wine expert Julian Chamberlen before you compete to see who will be crowned “Chief Wine Officer”. RSVP now!
The sudden onset of Covid-19 in 2020 revealed a major flaw in traditional businesses: legacy analytics processes provide actionable insights far, far too late. But every interaction with your contact centre is unique, and there’s always something your agents could learn or do to enhance the customer experience. Managers are dissatisfied with legacy analytics because they can’t provide actionable insights in real-time – to the detriment of customer experience.
But real-time analysis and predictive analytics shows another way. Contact centres are now harnessing Artificial Intelligence (AI) to help customer care agents quickly respond to situations and ultimately enhance customer experience. Centres with AI and predictive analytics have already enjoyed 3.3 times higher customer retention, 3.5 times more satisfied customers, and 2.4 times higher agent productivity.
Sign up now to hear how real-time analysis and predictive analytics can improve customer experience, enhance customer and agent loyalty and boost sales effectiveness. You’ll hear how industry leaders have utilised predictive behavioural models so agents can self-correct in real-time to better suit a customer’s needs. Each attendee will also receive some of the finest wines to enjoy throughout the evening. RSVP now to make new business connections, sample wines with internationally renowned wine expert Julian Chamberlen, and to put your wine tasting abilities to the test!
Jo advises, mentors, and coaches senior leaders on customer experience innovation and change. She helps organisations work out how to leverage customer data, insight, and technology to drive value, whilst ensuring the cultural challenges are successfully addressed.
Jo previously enjoyed a career with British Airways spanning 27 years, where she was the driving force behind the airline’s ‘Know Me’ initiative, a successful transformation that embedded personalisation at scale into the customer experience and service strategy.
Jo is a regular speaker and blogger on the subject of customer experience; and was listed by CX Magazine in the Top 20 Customer Experience Influencers in December 2019.
This exclusive digital experience is open to just 15 leaders in Customer Experience, Analytics, Business Insight, Operations and Compliance from top UK organisations, looking to enhance the customer experience of their contact centres through AI and predictive analytics.
It is the perfect opportunity to network with your peers in a relaxed, virtual setting. But it’s also your chance to learn how to foster better customer experiences, generate greater customer loyalty and increase your revenues from AI-powered behavioural models.
RSVP now to secure your place.
NICE Nexidia’s Customer Engagement Analytics solutions include industry leading AI-powered Customer Journey and Speech Analytics, the NICE Enlighten AI framework with pre-trained models for interpretive, predictive, and prescriptive use cases, IVR Optimization, Predictive Behavioral Routing, and Quality Central. Installations are cloud based or on-premise, with quick-start installation services and optional short or long term Managed Services to help ensure program success.
Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.
But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.
Julian is a highly experienced Chief Wine Officer host, and nothing gives him greater pleasure than sharing his extensive wine experience with our guests. He is a partner in Farthinghoe fine wine, a former Sales Director at Goedhuis, and previously at Layton’s, Bibendum and Veuve Clicquot. A passionate and committed disciple of the grape, Julian has spent 30+ years picking vines, making wine, studying to diploma-level, and travelling to countless European and Australian vineyards.