CWO Dinner • UK • Experience
Enhance brand loyalty, ROI, and CX with AI-infused reputation management
Join us at the Michelin-starred HIDE, to learn how to harness customer reviews, interaction data, and sentiment analysis to grow your customer base
1 place remaining
When
Thursday 13th March
18:30 – 21:30 GMT
Where
HIDE,
London
Who
Marketing, digital, and brand leaders
Hosted by
Business insights
You’re invited to an evening of knowledge sharing, guided wine tasting, and Michelin-starred dining at HIDE, London; courtesy of Chief Wine Officer & InMoment. Alongside a select group of digital leaders, you’ll meet Nathan Griffiths, Director at InMoment, and Cineworld’s CX Lead, Raj Khalid. Together, you’ll unpack the AI strategies that are helping organisations around the world to grow, develop winning customer experience, and maximise ROI. Meanwhile, you’ll also enjoy a fine wine tasting experience from celebrated broadcaster and wine expert, Jane Rakison. Can we book your seat?
4+ star-rated businesses see an average revenue boost of 28%. AI-powered reputation management solutions are empowering market leaders to improve their search rankings and skyrocket location visits by engaging with customer reviews, analysing sentiment, and optimising business listings. Thanks to strategic process automations and unique insights, forward-thinking teams are seeing big results; elevating ROI and reclaiming valuable time to pursue vital innovation. Using this approach, Specsavers increased the frequency of Google and Trustpilot reviews by 100%, while Virgin Money UK improved customer satisfaction by nearly 30%. At this event, you’ll learn how you can do the same.
Key discussion points
- Measuring and optimising ROI during the reputation management process
- An in-depth look at the key factors for digital reputation
- How AI connects performance metrics, online customer engagement, and physical foot traffic to create improved experiences
This exclusive networking experience is open to just 12 marketing, digital, and brand leaders. Invite a relevant senior colleague by contacting the Event Director — but places are limited, so secure yours now.
What to expect
Business insights
Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.
Industry networking
You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.
Wine and dine
Enjoy an expert-led wine tasting and fine dining experience at five-star restaurants and hotels around the world. You’ll also take part in some light competition to crown a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.
Guest pledge
Come prepared to contribute to discussions, think about anything specific you might like to learn, and please let us know if you won’t be able to make it on the night. We’ll take care of the rest, including introducing you to the event sponsor. So you can just enjoy the experience and tasting.
Who's attending
Confirmed attendees:
HCA Healthcare, Scope, Savills, lastminute.com, Foxtons, and Three UK to name a few.
RSVP now to avoid disappointment!
Speakers and hosts
Nathan Griffiths
Director, InMoment
Raj Khalid
Customer Experience Manager, Cineworld & Picturehouse Cinemas
Jane Rakison
Wine Expert
Katie Goldfinch
Chief Wine Officer
Craig McCartney
Managing Director, Chief Wine Officer
Your venue
One Michelin Star
Award-winning Hedonism Wines on site
Exceptional seasonal menu
HIDE in the heart central London is a simply sophisticated Michelin-starred restaurant serving exceptional dishes from seasonal British produce.
Brought to life over three floors by Hedonism Wines, HIDE is exceptionally lit and overlooks the famous Green Park. Private dining in the Hide & Seek room on the first floor is a sophisticated oasis adorned with soft earthen tones and an exceptional view.
On the menu
Starter
Red Mullet crudo, blood orange, wasabi yoghurt & kombu
Main course
35 day-aged Lake district heritage striploin beef with celeriac, pickled walnut, blackberries & red wine
Dessert
Soaked sponge in red tea; Tahitian vanilla cream
Special dietary requirements can also be accommodated as necessary.
RSVP now: 1 place left
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Hosted by
InMoment is the leader in improving experiences and is the world’s highest-recommended CX platform and services company. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews to conversational chat logs and transcripts. As the pacesetters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology, combined with in-house industry experts, empowers brands to gain ROI from their CX programs in half the time as their competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
For this specific event we will be focusing on Reputation Management! InMoment for Reputation Management is a purpose-built, outcome-oriented solution that combines ReviewTrackers advanced review management, customer feedback, and business insight technology, with InMoment’s CX optimization platform, giving you the ability to listen and engage with your customers no matter where they leave feedback. Together, this solution will help you focus on monitoring, reviewing, and turning customer inputs into action to provide a better overall experience
Problem registering through the form? Have a question?
Contact the Event Director below.
What to expect from
CWO Dinner?
Exclusive insights. New connections. Premium wines.This is the CWO experience.
Held at some of the finest restaurants and hotels around the world, CWO Dinner events offer an unforgettable networking experience. Hear from expert speakers while making new connections over fine dining and curated wine tasting.
After an insightful discussion, one guest will be declared the evening’s ‘Chief Wine Officer’. Will you be the best taster in the room?
From business insights to peer networking and the famous CWO competition, find out more here.