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Create Confidence & Loyalty with AI-Inspired Customer Service

October 6 @ 4:00 pm - 6:00 pm

CWO DIGITAL and NICE present a virtual fine-wine tasting experience

Create Confidence & Loyalty with AI-Inspired Customer Service

YOUR DIGITAL AGENDA

Chief Wine Officer and NICE are bringing together just 15 Customer Service, Customer Experience (CX), and Quality Assurance leaders for an evening of business talks, networking, and fine wine tasting. Join us as we explore how AI is changing the face of customer service while sampling the finest wines with your peers and battling for the title of Chief Wine Officer. It will be an evening to remember!

Artificial intelligence’s ability to decode trillions of interactions while automating customer experience applications, chatbots, and contact centers, means that you are able to match your customers growing expectations. Join us as we uncover how this AI-inspired new world of customer service is helping businesses like yours to secure customer loyalty and increase long-term value from your customers’ interactions. All the while gathering insight and analysis which will help you to further improve how you serve your new and returning customer base.

On top of the discussions and networking, we’re also treating our guests to a selection of pre-delivered premium wines. You’ll enjoy a guided tasting hosted by just one of 416 Masters of Wine, before putting your tasting skills to the test in a competition to find the “Chief Wine Officer” – the best taster in the room. We hope you can join us!

GUEST SPEAKER

ERIC BURTON

Senior Vice President, Tools, Technology, and Quality, Comcast


Eric Burton is Senior Vice President, Tools, Technology, and Quality overseeing frontline tools, customer engagement platforms, operations support shared services, and interaction quality. He plays an important role in developing Customer Experience strategy at Comcast, working closely with his peers across the Divisions, National COEs, and Headquarters. Eric is squarely focused on Comcast’s goal to make the customer experience the best product, through ensuring that employees and customers have the best possible tools, and that quality and coaching programs reinforce and support that goal. Eric is focused on identifying winning behaviors that will help build a culture of Ownership at all levels of the organization.

HOST SPEAKER

BRETT FORMAN

Head of Customer Success and Data Innovation, NICE


As Head of Customer Success and Data Innovation at NICE, Brett is responsible for major client success, senior escalations, driving advanced usage of Customer Engagement Analytics data, and delivering value. Brett is highly focused on understanding clients’ business needs, translating that back to technical and service solutions, and driving value realization by engaging cross-functional teams within NICE and the clients’ businesses.

WHO’S ATTENDING

This networking experience is open to senior executives in Customer Service, Customer Experience, and Quality Assurance. Guests will enjoy the company of like-minded thought leaders as they network, discuss their industry’s future, and sample luxurious wines.

Spaces are limited to 15 guests – will you join? RSVP today to secure your space at the virtual table.

YOUR HOST


NICE provides the world’s leading companies and organizations with the most flexible, scalable and personalized methods of tapping into the power of data. With omnichannel AI-enabled analytics at the journey level, interaction level, and behavioral level, organizations can leverage interpretive and predictive insights in real-time for informed decision making.

REGISTRATION CLOSED

Sorry, registration for this event is now closed.

A great concept for a virtual event. Very enjoyable, was a good way to network, hear other’s experiences.
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Well run event and masterful use of Zoom. Felt the content was extremely interesting.
Coutts

CHIEF WINE OFFICER DIGITAL EXPERIENCE

MAY MATTA-ALIAH

Wine Expert


Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.

But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.

For close to 20 years, May’s had her finger on the pulse of the wine and spirits scene in New York City. May represents wine regions and brands as their primary educator and ambassador. She has taught countless seminars to industry professionals and has presented at high visibility conferences such as New York Wine Expo, Society of Wine Educator Annual Conference and the French Wine Society Annual Conference.May is also a long time instructor at the prestigious International Wine Center, where she has been teaching the classes of the Wine & Spirits Education Trust (WSET) and served as an adjunct professor at the City Tech, CUNY.
Read our interview with May

3 FINE WINES 1 WINNER

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DELIVERY

Wine delivered to your door
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INTRODUCTIONS

Champagne welcome
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PRESENTATION

Keynote Speech 1 + Q&A
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WHITE WINE

White wine tasting session
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BREAKOUTS

Interactive Networking
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RED WINE

Red wine tasting session
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PRESENTATION

Keynote Speech 2 + Q&A
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COMPETITION

CWO Winner Announced
Enjoyed the discussion and understanding some of the common challenges in current times, oh, and the wine!
Rolls Royce

EVENT DIRECTOR

HARRIET ADAMSON

020 3687 3967


EVENT HOST

CRAIG MCCARTNEY

020 3687 3941


SUMMARY

CWO and NICE present

Create Confidence & Loyalty with AI-Inspired Customer Service

Details

Date:
October 6
Time:
4:00 pm - 6:00 pm
Event Category:
Event Tags:
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Organizer

Savannah Giorgi