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Transforming Customer Experience in Banking with Intelligent Workflows

June 22 @ 6:30 pm - 8:30 pm

CWO DIGITAL and IBM present a virtual fine-wine tasting experience

Transforming Customer Experience in Banking with Intelligent Workflows

YOUR DIGITAL AGENDA

Back by popular demand, join CWO DIGITAL, IBM and 15 senior Banking leaders for a virtual networking experience – with real wine! You’ll hear from key experts in the AI and Automation space about how Banking institutions can transform customer experiences and improve operational efficiency with intelligent workflows.

Legacy technologies have fallen short of offering superior digital experiences and thereby meeting customer expectations. Now, banks are realising great value by applying new technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA), and are considering scaling adoption to digitise end-to-end customer lifecycle management. From onboarding to Know Your Client (KYC) and AML compliance and reviews, transforming customer experiences, streamlining processes and managing compliance begins with intelligent workflows.

Join this virtual roundtable and discover how financial institutions can enable intelligent workflows to transform customer experience and mitigate AML/KYC risks by applying AI and automation. This is your chance to learn how to curate exceptional customer expectations for frictionless onboarding and operational efficiency.

But that’s not all! You’ll be joined by a dedicated Wine Expert who’ll take you through a virtual wine tasting with real wines, which we’ll deliver straight to your door. Take part in some light-hearted wine-related competition as you face-off against your peers to see who will be crowned the enviable title of ‘Chief Wine Officer’!

GUEST SPEAKER

Rachel Woolley

Director of Financial Crime, Fenergo


Rachel has over 12 years’ experience in the Financial Services industry, having worked primarily in the funds industry and retail banking. She has a strong background in compliance, particularly in the areas of anti-money laundering and counter terrorist financing (AML/CTF). Rachel is a member of the Association of Compliance Officers Ireland (ACOI) Financial Crime Working Group and currently holds four professional designations; Certified Anti-Money Laundering Specialist (CAMS), Licentiate of the Association of Compliance Officers in Ireland (LCOI), Certified Financial Crime Prevention Practitioner (CFCPP) and Certified Data Protection Officer (CDPO).

WHO’S ATTENDING

This event is exclusive to just 15 senior decision-makers from Banking institutions. If your focus is Compliance and you’re concerned with ongoing regulations, especially as it relates to onboarding and supporting clients, or if your focus is Operations relating to a concern around operational effectiveness and efficiency, and the need to deliver a digital experience to stay competitive, this is the event for you.

Job titles include CCO, Head of AML, BSA Officer. COO, Head of CLM, KYC owner.

If you’d like to join expert speakers and your industry-leading peers for riveting insights and business discussion, whilst indulging in some of the world’s finest wines, reserve your place today!

YOUR HOST

Ricardo Míguez Del Olmo

RegTech Leader, IBM EMEA


Ricardo is working as IBM RegTech Solutions Leader in EMEA focusing on Regulatory Technologies connected to Financial Crimes Prevention, AML, KYC/CLM, Real-time Counter-fraud, Instant Payments and GRC Solutions. Prior to that he held multiple management positions related to Watson FSS and Advanced Analytics Solutions across Southern Europe.

Paul Clandillon

Financial Crime Domain Expert Cloud & Cognitive Computing IBM Europe


Paul Clandillon is a graduate of Trinity College, Dublin, in computer engineering and mathematics. He has worked at IBM for 30 years across five different countries.

Paul has spent the last number of years helping to develop and deliver IBM’s solution to the escalating problem of financial crime, Financial Crime Insights with which seeks to apply new techniques such as AI and Machine Learning to improving the effectiveness and efficiency of financial institutions AML processes.


IBM Financial Crimes Insight uses market-leading AI, big data and automation technologies, driven by input from regulatory experts, to increase both the efficiency and the effectiveness of payment fraud detection, anti-money laundering compliance and insurance claims investigation programs, minimizing the financial and regulatory burden of compliance and reducing reputational risk.

IBM and the IBM logo are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide.

RSVP HERE  5 places left

Great event, best one I have been to yet. Smart doing the wine mixed with good speakers/audience.
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CHIEF WINE OFFICER DIGITAL EXPERIENCE

SAM CAPORN

Master of Wine


Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.

But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.

Sam has been in the wine trade for over twenty years, travelled the world extensively, writing, buying and blending wines for the UK market. She is 1 of only 417 people worldwide to hold the prestigious title of Master of Wine and only 1 of 13 women to have ever won the coveted Madame Bollinger Medal for Excellence in Tasting. Sam is a wine consultant to one of the UK’s largest retailers, has appeared regularly on BBC1’s Saturday Kitchen, a wine judge, and a partner of The Wine Gang (consumer wine festivals and events).
Read our interview with Sam

3 FINE WINES 1 WINNER

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DELIVERY

Wine delivered to your door
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INTRODUCTIONS

Champagne welcome
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PRESENTATION

Keynote Speech 1 + Q&A
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WHITE WINE

White wine tasting session
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BREAKOUTS

Interactive Networking
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RED WINE

Red wine tasting session
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PRESENTATION

Keynote Speech 2 + Q&A
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COMPETITION

CWO Winner Announced
High quality event and great networking opportunity across industry.

EVENT DIRECTOR

CARINA VARDIE

020 3687 3949


EVENT HOST

RICHARD PORTER

020 3687 3940


SUMMARY

CWO and IBM present

Transforming Customer Experience in Banking with Intelligent Workflows

Details

Date:
June 22
Time:
6:30 pm - 8:30 pm
Event Category:
Event Tags:
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Organizer

Carina Vardie