CWO At Home • USA • Experience
Data-driven joy: Designing flawless experiences for customers and employees
Connect with your peers over a glass of fine wine and discuss how data holds the key to transforming your customer and employee experiences
When
Wednesday, May 24
4:00 – 6:00PM PT
7:00 – 9:00PM ET
Who
Digital, experience, and data leaders in US service-focused industries
Where
Your own home or office
Hosted by
Business insights
You are invited to join Chief Wine Officer, Kyndryl & Microsoft to share knowledge with your peers and taste fine wines from the comfort of your own home. On the evening, you will be joined by Kyndryl’s US CTO for Retail and Travel, Kayla Broussard, to discuss how organizations are delivering best-in-class customer experiences by first creating customer-grade employee experiences. Your wine tasting will be led by a world-renowned Master of Wine, one of only 418 in the world. Can we reserve you a spot?
Service-focused industries are under constant pressure to serve up seamless and dynamic customer experiences. Fast, no-fuss, entertaining and engaging. But how are market leaders doing it? By using data to provide their employees with exceptional experiences, too. Data-driven employee experiences are proven to increase productivity, improve engagement, and reduce support costs at businesses. Everything you need to develop customer experiences that will blow your competition out the water.
Key discussion points
- An in-depth data strategy for improving employee satisfaction and customer experience
- How to boost average customer basket size by 40%, and reduce product returns by 400%
- Leverage data and AI to eliminate pain-points across every step of the experience journey
This exclusive networking experience is open to just 15 digital, experience, and data leaders from organisations throughout the US. Feel free to recommend a relevant senior colleague for attendance to the Event Director, but places are limited and popular — so secure yours today.
What to expect
Business insights
Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.
Industry networking
You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.
Wine tasting
Enjoy a fine wine tasting led by a Master of Wine (only 418 in the world) or a wine expert. You’ll also enjoy some light competition as each event ends with the crowning of a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.
Speakers and hosts
Kayla Broussard
U.S. CTO - Consumer & Travel Market, Kyndryl
Amy Christine MW
Master of Wine
Rachana Bhide
Chief Wine Officer
Who's attending
Confirmed attendees:
Tapestry, Signet Jewelers, AXA XL, Nestlé Professional, JB Hunt Transport Inc., Sysco, The TJX Companies Inc., UPS, Qurate Retail Group, CVS Health, Optum, Wesco Distribution, PetSmart and Victoria’s Secret to name a few.
RSVP now to avoid disappointment!
RSVP now: 2 places left
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This event is brought to you by Chief Wine Officer, Kyndryl and Microsoft. Registration subject to approval.
Hosted by
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider. The company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl’s nearly 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75 percent of the Fortune 100. For more information, visit www.kyndryl.com.
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.
Find out more: Kyndryl and Microsoft Establish Global Strategic Partnership to Accelerate Digital Transformation Across Industries
Problem registering through the form? Have a question?
Contact the Event Director below.
What to expect from
CWO At Home?
Exclusive insights. New connections. Premium wines.This is the CWO experience.
The CWO At Home experience mixes exclusive insights, valuable business connections, and premium wine tasting for an unforgettable evening of networking, all from the comfort of your home.
A carefully curated selection of wines is delivered to your door prior to the event, so you can take part in our expert-led tasting and some light-hearted competition. Will you be our next Chief Wine Officer?
From business insights to peer networking and the famous CWO competition, find out more here.