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Delivering World-Class Customer Experience with Data & Personalization

December 8 @ 4:00 pm - 6:00 pm

CWO DIGITAL and IBM present a virtual fine-wine tasting experience

Delivering World-Class Customer Experience with Data & Personalization

An Unforgettable B2B Networking Experience for CMOs, Marketing & Customer Experience Leaders

YOUR DIGITAL AGENDA

CWO and IBM are inviting just 15 C-level marketing and experience leaders to this virtual networking opportunity – and you’re invited! Join us for world-class business discussion on how to deliver superior customer experience through AI and Data and unleash new business potential. You’ll also enjoy a selection of fine wines throughout the evening, with each introduced to you by an internationally renowned expert. Will we see you there?

Even with unsophisticated personalization strategies, firms can see an almost 6% increase in sales revenue, a 33% increase in customer loyalty and engagement, and an 11% decrease in marketing costs. It’s clear that getting personalization right pays off. That’s why Customer Experience (CX) leaders are employing their data to retrieve real-time insights and determine where personalization strategies can be enhanced and silos eliminated.

At this exclusive networking experience, you’ll hear keynote addresses on how to elevate your data and embark on a new personalization strategy, and much more. All attendees will also receive a complimentary selection of fine wines to sample on the night, guided by our dedicated Master of Wine, who’ll then put your taste buds to the test in a light-hearted competition to see who will be crowned “Chief Wine Officer” – the best taster in the room. RSVP now to secure your place.

GUEST SPEAKER

YOANN MICHAUX

Senior Partner, Enterprise Strategy & Customer Transformation Service Line Leader, IBM Consulting


Yoann Michaux is a business strategist, digital transformation and customer experience thought leader with 15+ years of experience in Consulting, Licensing and Business Development. At IBM, Yoann leads Customer Transformation and Enterprise Strategy for Financial Services. In his role, Yoann focuses on exploring, designing and launching new business models, as well as cognitive and phygital experiences for customers, employees, financial advisors and insurance agents. He also serves as a Senior Client Partner for some of IBM’s insurance clients, helping them across hybrid-cloud and business transformation services. Prior to joining IBM, Yoann was a Managing Director at Accenture Digital, leading Financial Services for Bloom, a venturing and incubation group dedicated to digital disruption for CEOs.

WHO’S ATTENDING

CWO and IBM are inviting just 15 CMOs, CIOs, CX and Digital Innovation senior leaders to this very special event. If you’re a key decision maker in the acceleration of digital transformation ready to reinvent your business, then it’s time to discover how to serve up an undefeated customer experience by design by securing your space today.

Confirmed guests include:
Transamerica, State Street, BNP Paribas, Citi, Santander, and JP Morgan Chase to name a few.

YOUR HOST


At IBM, we are the business and technology partners of choice for our clients. We accelerate business transformation by integrating employee expertise with data and advanced technologies. No one has helped more businesses grow globally. We deliver sustained value for clients that make a difference in the real world.

Our experts in business, technology and industry use advanced technologies to help you reduce cost and risk, achieve compliance, accelerate speed to market, create new revenue streams and establish a security-rich and reliable infrastructure that’s ready for AI and hybrid cloud.

In order to succeed with digital transformation, decision makers must integrate processes across organizational boundaries and legacy systems. Our approach starts with intelligent workflows. We work with you wherever you are in your transformation journey to make work more predictive, automated, agile and transparent.

RSVP Only 3 places left

USA

Really good discussion. I enjoyed the topics and found the shared challenges really useful.
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CHIEF WINE OFFICER DIGITAL EXPERIENCE

Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.

But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.

PETER MCCOMBIE

Master of Wine


Peter is a New Zealand-born, English resident Master of Wine, based in London. Peter McCombie was awarded the Master of Wine qualification in 1994, while working for Italian specialist merchant Winecellars. He is one of just 417 Masters of Wine in the world and a veteran Chief Wine Officer host.
Read our interview with Peter

3 FINE WINES 1 WINNER

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DELIVERY

Wine delivered to your door
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INTRODUCTIONS

Champagne welcome
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PRESENTATION

Keynote Speech 1 + Q&A
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WHITE WINE

White wine tasting session
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BREAKOUTS

Interactive Networking
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PRESENTATION

Keynote Speech 2 + Q&A
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RED WINE

Red wine tasting session
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COMPETITION

CWO Winner Announced
Really good event as usual, find these events a great opportunity to hear about what’s happening in the market.

EVENT DIRECTOR

JESSICA MARTIN

020 3687 3946


EVENT HOST

RICHARD PORTER

020 3687 3940


SUMMARY

CWO and IBM present

Delivering World-Class Customer Experience with Data & Personalization

Details

Date:
December 8
Time:
4:00 pm - 6:00 pm
Event Category:
Event Tags:
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Organizer

Ayesha Nicholls