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Drive Competitive CX Through Your Contact Centre

December 1 @ 6:30 pm - 8:30 pm

CWO DIGITAL and TALKDESK present a virtual fine-wine tasting experience

Drive Competitive CX Through Your Contact Centre

A VIP Networking Opportunity for Customer Experience & Customer Service Leaders

YOUR DIGITAL AGENDA

Chief Wine Officer and Talkdesk are bringing together a select group of Customer Experience (CX) and Customer Service leaders for an exclusive virtual networking opportunity – and you’re invited! We’ll be discussing how to transform your contact centre and turn it into an experience-driven competitive advantage, all while you connect with like-minded peers and enjoy several fine wines delivered direct to your door.

The role of the contact centre in delivering a holistic and unbeatable experience for customers is now being reimagined for a new era. At this invite-only event, we’ll be showcasing how CX leaders are transforming the contact centre and delivering stand-out experiences that attract, retain and maximise value from the customer base.

And that’s not all. You’ll join experts and like-minded CX leaders like you to form valuable connections and explore why CX is the key differentiator today, and how to adapt your contact centre from “cost centre” to “profit centre”. To top the night off, you’ll also enjoy a premium wine tasting, featuring a pre-delivered selection that you’ll sample throughout the evening. At the end of the night, you’ll compete in a peer-to-peer strikeout competition, putting your newly acquired wine knowledge to the test to see who will be crowned the best taster in the room — the ‘Chief Wine Officer’. RSVP now!

WHO’S ATTENDING

We’re inviting just 15 senior Customer Experience and Customer Service decision makers to this unique business networking session for UK enterprises. It’s an ideal opportunity to network with peers and learn about today’s most successful technologies and strategies — and how you can apply them at your own organisation.

RSVP early to avoid disappointment!

Confirmed companies include:

Customer Experience leaders from Sky Connect, LANXESS, Reach plc, Ingram Micro, Finastra, and Haymarket Media Group.

HOST SPEAKER

DEREK LEWIS

CX Strategy Director for EMEA, Talkdesk


Senior trusted advisor with 20 years experience of CX Digital Transformation across Contact Centre, CRM and eCommerce platforms. Working for global organisations such as IBM, Avaya and now Talkdesk, Derek has supported organisations across a wide variety of industry sectors with business transformation initiatives to deliver exceptional Customer Experiences to their customers by providing CX thought leadership combined with business driven consulting and best practice advice.

YOUR HOST


Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.
Learn more and request a demo at www.talkdesk.com.

RSVP

Final places filling fast

UK

Great event, high on content, entertainment and networking opportunities.
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I absolutely loved the event: good setup and flow; Long enough but not too long; and great speakers / panel leads. Thank you all. This was such an enjoyable evening.

CHIEF WINE OFFICER DIGITAL EXPERIENCE

Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.

But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.

Julian Chamberlen is a highly experienced Chief Wine Officer host, and nothing gives him greater pleasure than sharing his extensive wine experience with our guests. He is a partner in Farthinghoe fine wine, a former Sales Director at Goedhuis, and previously at Layton’s, Bibendum and Veuve Clicquot.

A passionate and committed disciple of the grape, Julian has spent 30+ years picking vines, making wine, studying to diploma-level, and travelling to countless European and Australian vineyards.

Read our interview with Julian.

3 FINE WINES 1 WINNER

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DELIVERY

Wine delivered to your door
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INTRODUCTIONS

Champagne welcome
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PRESENTATION

Keynote Speech 1 + Q&A
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WHITE WINE

White wine tasting session
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BREAKOUTS

Interactive Networking
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PRESENTATION

Keynote Speech 2 + Q&A
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RED WINE

Red wine tasting session
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COMPETITION

CWO Winner Announced
Fantastic event great fun and a great way to make new valuable connections.
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EVENT DIRECTOR

ANDREA GARCIA

020 3687 0694


EVENT HOST

CIARA BRENNAN

020 7329 3933


SUMMARY

CWO and TALKDESK present

Getting Creative with Your Contact Centre Customer Experience

Details

Date:
December 1
Time:
6:30 pm - 8:30 pm
Event Category:
Event Tags:
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