CWO Dinner • UK • Experience
Boost productivity and innovation with conversational AI assistants
Join this exclusive thought-leadership group for innovators and senior leaders as we explore cutting-edge strategies for supporting customers while enabling transformation at scale.
1 place remaining
When
Thursday 2nd October
18:30 – 21:30 BST
Where
Sparrow Italia,
London
Who
C-suite leaders
Hosted by
Business insights
You’re invited to an exclusive evening of gourmet dining at the award-winning Sparrow Italia in Mayfair; courtesy of Chief Wine Officer, PolyAI & TechGenetix. Join this exclusive thought-leadership group alongside Nikola Mrkšić, CEO and Co-founder of PolyAI, and explore in-depth perspectives on how global enterprises like FedEx, Marriott, Allstate and Unicredit are utilising voice AI agents to deliver human-like, natural conversations that resolve customer queries—fast. While sharing exclusive insight into the opportunity presented by this emerging tech, you’ll also enjoy a guided fine wine tasting from celebrated TV personality and wine expert, Jane Rakison. Can we book you a seat?
The future of customer interaction is augmented—with conversational voice AI delivering real,
measurable impact at massive scale doing the work of thousands of human representatives while
keeping customer experiences warm, natural, and human. This is how Simplyhealth manage to field over 5,500 inbound enquiries per week, fully resolving 25% without ever entering the contact centre. Whether you’re considering voice AI, scaling automation, or leading a full-scale transformation, the insights gleaned from this event will help you implement and harness the full benefits of conversational AI as a streamlined, cost-effective solution. And that’s just the beginning.
Key discussion points
- Analysis of the current conversational AI landscape and strategies being used
- Customer experience and loyalty trends going into 2026
- The cultural and ROI considerations for AI-powered success
This exclusive networking experience is open to just 12 C-suite leaders from organisations in Greater London. Invite a relevant senior colleague by contacting the Event Director—but places are limited, so book yours now.
What to expect
Business insights
Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.
Industry networking
You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.
Wine and dine
Enjoy an expert-led wine tasting and fine dining experience at five-star restaurants and hotels around the world. You’ll also take part in some light competition to crown a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.
Guest pledge
Come prepared to contribute to discussions, think about anything specific you might like to learn, and please let us know if you won’t be able to make it on the night. We’ll take care of the rest, including introducing you to the event sponsor. So you can just enjoy the experience and tasting.
Who's attending
A few confirmed attendees: Bupa, AXA Health, Antara, Barclays, Convex Insurance, Capita, and CitNow Group.
Speakers and hosts
Nikola Mrkšić
CEO, PolyAI
Jane Rakison
Wine Expert
Craig McCartney
Managing Director, Chief Wine Officer
Your venue
Sparrow Italia, Mayfair
Modern and sustainable Italian/mediterranean cuisine
Spectacular views of Mayfair
Liv Awards winner for fine dining interior design
Sparrow Italia is a modern Italian restaurant that embodies European sophistication. Located in the prestigious London neighbourhood of Mayfair, and spread across three floors, they honour Italian hospitality tradition while serving up exceptional culinary, beverages, and service.
RSVP now: 1 place left
000 days 00 hours 00 minutes 00 seconds
Problem registering through the form? Have a question?
Contact the Event Director below.
Hosted by
PolyAI builds enterprise voice assistants that sound like your best agent — and never take a day off. Built for the phone channel, PolyAI’s voice assistants handle millions of customer service calls every month for some of the world’s biggest brands. They understand callers regardless of accent, interruption, background noise or phrasing — and can resolve complex requests end-to-end, 24/7.
Unlike traditional bots, PolyAI’s voice assistants are trained to have natural, human-like conversations that build trust, reduce wait times, and free up human agents to focus where they’re most valuable.
With enterprise-grade security, real-time analytics, and rapid deployment, PolyAI helps contact centres cut costs, improve customer experience, and scale without compromise.
Learn more at www.poly.ai
With fast deployment, proven ROI, and industry-leading conversational performance, PolyAI turns the phone into your most efficient, brand-defining service channel.
TechGenetix is a technology and software engineering consultancy specialising in Data and AI. We help organisations accelerate AI adoption by deploying domain-specific models, built on internal data and deeply integrated into existing workflows. Our approach transforms institutional knowledge into production-grade AI solutions, enabling clients to rapidly modernise data infrastructure, embed AI into daily operations, and achieve measurable strategic impact.From initial data readiness to full-scale AI deployment, we deliver responsible, ROI-driven solutions designed for scalability and sustained business value.
What to expect from
CWO Dinner?
Exclusive insights. New connections. Premium wines.This is the CWO experience.
Held at some of the finest restaurants and hotels around the world, CWO Dinner events offer an unforgettable networking experience. Hear from expert speakers while making new connections over fine dining and curated wine tasting.
After an insightful discussion, one guest will be declared the evening’s ‘Chief Wine Officer’. Will you be the best taster in the room?
From business insights to peer networking and the famous CWO competition, find out more here.