Loading Events

« All Events

  • This event has passed.

The Customer Experience Revolution: Reimagining CX through the Contact Centre

July 14 @ 6:30 pm - 8:30 pm

CWO Digital and TALKDESK invite you to spend a summer’s evening of networking and fine wine tasting – from the comfort of your home, garden or balcony

The Customer Experience Revolution: Reimagining CX through the Contact Centre

YOUR DIGITAL AGENDA

Spend a summer’s evening at home and in good company – with CWO DIGITAL, renowned speakers, industry peers, and a premium selection of refreshing wines.

Staying ahead of customer expectations is what success looks like in the enterprise, but it can be difficult to deploy and oversee. At this digital VIP discussion from CWO DIGITAL and Talkdesk, we’ll be homing in on how to accelerate your digital transformation journey towards an undefeatable Customer Experience (CX) through AI in the contact centre. Detrimental impacts of poor CX will be a thing of the past.

Having a 360-degree view of brand interaction is critical, yet many businesses still don’t fully understand the importance of end-to-end engagement. Faced also by the threat of competitors’ bettering you with their customer-facing operations, industries across the board must address these challenges or face losing customers. At this edition of CWO DIGITAL, we’ll show you how AI can transform CX to achieve long-lasting revenue generation.

You’ll come away from this interactive roundtable having gained a deeper awareness of:

 

– The evolving role of the contact centre in transforming and delivering better CX

– How AI and automation are at the core of enabling smarter and faster customer service that delights end-customers, lowers resolution costs and improves brand loyalty

– CX as a differentiator: adapting your contact centre from cost to profit centre

 

RSVP now for your chance to network with other C-Level peers and gain invaluable insights into the digital journeys that are enhancing CX – especially within the contact centre. All whilst sampling a selection of fine wines delivered straight to your door to enjoy throughout the evening. Then, compete against your peers in a taste-testing bid to find out who will get crowned ‘Chief Wine Officer’ by our dedicated wine expert.

GUEST SPEAKER

MIKE THOMAS

EMEA Director, Talkdesk


With a history of successfully selling Enterprise Software Solutions via SaaS, Enterprise Licence Agreements and Perpetual based agreements, Michael has built a strong industry reputation as a highly skilled and successful Enterprise software seller. His skills lay in both selling directly and managing sales teams.

Michael is also experienced in implementing successful go-to-market strategies within the UK and EMEA.

He has been successful in selling full solution stacks and has extensive experience managing and building EMEA and global sales teams.

WHO’S ATTENDING

Limited to only 15 spaces, this exclusive event is open to C-Level Executives interested in digital transformation for the contact centre. First and foremost, those responsible for innovative end-to-end customer experience (CX) for the enterprise through use of advanced technologies.

YOUR HOST


Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.
Learn more and request a demo at www.talkdesk.com.

RSVP HERE  1 place left

I thought the wine tasting was a really great way of breaking up the event and getting people talking. Thank you for a great evening and a good discussion
Unilever
High quality event and great networking opportunity across industry.
Lloyds-bank white

THE CWO DIGITAL SUMMER SERIES

Join CWO Digital this summer to mix business with pleasure away from the bustle of the city.

Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.

But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.

THE WINE TASTING

JANE PARKINSON

Wine Expert


Jane Parkinson is a wine expert on BBC1’s Saturday Kitchen Live and was crowned the International Wine & Spirit Competition’s Communicator of the Year in 2014, plus is a previous recipient of the Chairman’s Award at the Louis Roederer International Wine Writers’ Awards. She is an award-winning wine journalist, author and broadcaster who also regularly hosts wine events across the country plus she’s a judge in international wine competitions.
Read our interview with Jane

3 FINE WINES 1 WINNER

ico-delivery01

DELIVERY

Wine delivered to your door
ico-sparklink-wine-tA0102

INTRODUCTIONS

Champagne welcome
ico-presentation03

PRESENTATION

Keynote Speech 1 + Q&A
ico-2white-wines04

WHITE WINE

White wine tasting session
ico-videoconf-A0105

BREAKOUTS

Interactive Networking
ico-2red-wines06

RED WINE

Red wine tasting session
ico6-presentation07

PRESENTATION

Keynote Speech 2 + Q&A
ico-trophy-A0108

COMPETITION

CWO Winner Announced
Impressive event and management of it. It was refreshing to have the opportunity to discuss views and experiences with a plethora of different companies on a common theme.
BT logo white

EVENT DIRECTOR

ROSIE SANDERSON

020 3687 3959


EVENT HOST

CLARE FORESTIER

020 7329 3933


SUMMARY

CWO and TALKDESK present

The Customer Experience Revolution: Reimagining CX through the Contact Centre

Details

Date:
July 14
Time:
6:30 pm - 8:30 pm
Event Category:
Event Tags:
,