CWO Dinner • UK • Experience
Deliver intelligent, human-like customer experience, with conversational AI
Join us for an exclusive networking dinner and fine wine tasting, where you’ll hear cutting-edge insight into the future of customer experience (CX) and fast, cost-effective conversational AI.
6 places remaining
When
Thursday 30th April
18:30 – 21:30 BST
Where
Spring,
London
Who
C-suite and contact centre leaders
Hosted by
Business insights
You are invited to an evening of fine dining and executive discussion at London’s award-winning Spring restaurant, hosted by Chief Wine Officer, TechGenetix &PolyAI. Within luxurious surroundings, you’ll meet with a select group of experts from across the industry; including Dan Eddie, Customer Service Director at a leading health insurance company. Together, you’ll explore how forward-thinking organisations are modernising contact centre operations through conversational AI. The discussion will focus on how to deliver faster, higher-quality customer service at scale while maintaining control, reducing costs and improving operational performance. Throughout your conversations, you’ll also enjoy a guided fine wine tasting from celebrated wine expert, Libby Brodie, ranked number 19 in Drinks Retailing’s ‘Top 100 Most Influential in Drink’ list. Can we book your seat at the table?
Customer expectations are evolving rapidly, with voice becoming the preferred channel for fast, natural service interactions, while organisations are under pressure to improve service quality while controlling operational costs. Leading businesses are responding by deploying conversational AI to handle complex customer interactions, resolve queries efficiently and free up human teams for higher-value work. Global restaurant group Fogo de Chão used this approach to implement a 24-hour multilingual digital concierge that answers every call, and manages reservations and loyalty enrolment, achieving a 95% customer satisfaction rate. And at this unique event, you’ll learn everything you need to do the same.
Key discussion points
- Handling complex, multi-turn conversations seamlessly at scale
- What successful conversational AI implementation actually looks like
- How organisations measure operational impact and return on investment
- How advanced analytics within platforms such as PolyAI Agent Studio surface new customer insight from conversational data
This exclusive networking experience is open to just 12 C-suite and contact centre leaders from organisations in Greater London. Invite a relevant senior colleague by contacting the Event Director—but places fill fast, so book yours now.
What to expect
Business insights
Engage around topical subject matters contextualised by focussed, relaxed thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.
Industry networking
In a relaxed environment, you’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.
Wine and dine
Enjoy an expert-led wine tasting and fine dining experience at five-star restaurants and hotels around the world. You’ll also take part in some light competition to crown a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.
Guest pledge
Come prepared to contribute to discussions, think about anything specific you might like to learn, and please let us know if you won’t be able to make it on the night. We’ll take care of the rest, including introducing you to the event sponsor. So you can just enjoy the experience and tasting.
Speakers and hosts
Dan Eddie
Customer Service Director at leading Health Insurance Company
Libby Brodie
Wine Expert
Ciara Hazelwood
Chief Wine Officer
Your venue
London’s first single-use plastic free restaurant
Top 100 restaurant: Estrella Damm National Restaurant Awards
Dining in the iconic Somerset House
Spring brings warmth and elegance within a beautiful dining space set in the New Wing of the iconic Somerset House, in the arts and cultural heart of London. At Spring, food is celebrated for its conviviality and the joyfulness of sharing seasonal produce prepared by a team that prides itself on celebrating what grows and blossoms around them.
RSVP now: 6 places left
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Hosted by
PolyAI builds enterprise voice assistants that sound like your best agent — and never take a day off. Built for the phone channel, PolyAI’s voice assistants handle millions of customer service calls every month for some of the world’s biggest brands. They understand callers regardless of accent, interruption, background noise or phrasing — and can resolve complex requests end-to-end, 24/7.
Unlike traditional bots, PolyAI’s voice assistants are trained to have natural, human-like conversations that build trust, reduce wait times, and free up human agents to focus where they’re most valuable.
With enterprise-grade security, real-time analytics, and rapid deployment, PolyAI helps contact centres cut costs, improve customer experience, and scale without compromise.
Learn more at www.poly.ai
With fast deployment, proven ROI, and industry-leading conversational performance, PolyAI turns the phone into your most efficient, brand-defining service channel.
TechGenetix is a Data and AI Transformation consultancy that helps organisations move from strategy to scale.
We turn AI strategic intent into production-ready systems that deliver measurable business value, designing the strategy, operating model and data foundations needed to embed AI across the enterprise.
Our work spans the full transformation lifecycle, from defining direction and priority use cases to building domain-specific AI products and scalable data platforms, supported by strong governance and capability development.
With deep expertise across data, engineering and change, we help organisations modernise their foundations, operationalise AI and create sustainable competitive advantage.
Problem registering through the form? Have a question?
Contact the Event Director below.
What to expect from
CWO Dinner?
Exclusive insights. New connections. Premium wines.This is the CWO experience.
Held at some of the finest restaurants and hotels around the world, CWO Dinner events offer an unforgettable networking experience. Hear from expert speakers while making new connections over fine dining and curated wine tasting.
After an insightful discussion, one guest will be declared the evening’s ‘Chief Wine Officer’. Will you be the best taster in the room?
From business insights to peer networking and the famous CWO competition, find out more here.