CWO At Home • USA Wide • Experience
Win customer loyalty with an AI-enhanced contact center
Join us for an online wine tasting and networking experience, as we explore cutting-edge strategies for enhanced customer experience through AI augmentation
5 places remaining
When
Tuesday, October 29
4:00 – 6:00PM PT
7:00 – 9:00PM ET
Who
Tech, digital and cross-industry CX leaders in the US
Where
Your own home or office
Hosted by
Business insights
You’re invited to an evening of unmissable insights, exclusive networking, and fine wine tasting from the comfort of your home. Courtesy of Chief Wine Officer & Google Cloud, you’ll meet senior CX experts to discuss how AI enhancements can supercharge your customer experience and make huge wins in loyalty. Meanwhile, you’ll also enjoy a guided tasting from Santa Barbara winemaker and Master of Wine, Amy Christine, with a selection of fine wines delivered to your door. Can we book your spot?
The proliferation of AI and Gen AI in customer engagement and resolution has seen CX market leaders leap light years ahead of their competition. Companies like Wells Fargo and Best Buy are enhancing their contact centers to deploy best-in-class experiences, drop operational costs, and grow their crucial base of loyal customers. So how can you do the same?
Key discussion points
- Harnessing contact center AI to create new revenue streams
- The link between agent productivity, customer satisfaction, and cost savings
- The strategy behind user-centric contact center success
This exclusive networking experience is open to just 16 experience and digital leaders from cross-industry organizations throughout the US. Invite a relevant senior colleague by contacting the Event Director – but spots are filling fast, so secure yours now.
What to expect
Business insights
Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.
Industry networking
You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.
Wine tasting
Enjoy a fine wine tasting led by a Master of Wine (only 421 in the world) or a wine expert. You’ll also enjoy some light competition as each event ends with the crowning of a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.
Guest pledge
Come prepared to contribute to discussions, think about anything specific you might like to learn, and please let us know if you won’t be able to make it on the night. We’ll take care of the rest, including introducing you to the event sponsor. So you can just enjoy the experience and tasting.
Who's attending
Confirmed attendees:
Nvidia, Equifax, Verizon, Wells Fargo, AccuWeather and Citi to name a few.
RSVP now to avoid disappointment!
Speakers and hosts
Lisa O'Malley
Senior Director of Product Management, Google Cloud AI
Caleb Johnson
Vice President, TTEC Digital
Amy Christine MW
Master of Wine
Darcie Thompson-Fields
Client Services Director, Chief Wine Officer
RSVP now: 5 places left
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Hosted by
Google Cloud brings together innovations from across Google to help customers digitally transform with AI that’s ready for what’s next, data insights that speed innovation, infrastructure that’s designed to meet industry needs, collaboration tools that help teams do their best work, and security that can proactively stop threats.
Problem registering through the form? Have a question?
Contact the Event Director below.
What to expect from
CWO At Home?
Exclusive insights. New connections. Premium wines.This is the CWO experience.
The CWO At Home experience mixes exclusive insights, valuable business connections, and premium wine tasting for an unforgettable evening of networking, all from the comfort of your home.
A carefully curated selection of wines is delivered to your door prior to the event, so you can take part in our expert-led tasting and some light-hearted competition. Will you be our next Chief Wine Officer?
From business insights to peer networking and the famous CWO competition, find out more here.