Loading Events

« All Events

  • This event has passed.

Creating CX Excellence with Cloud-Native Data Solutions

October 19 @ 4:00 pm - 6:00 pm

Creating CX Excellence with Cloud-Native Data Solutions

Chief Wine Officer & NICE CXone invite you to a one-of-a-kind networking & wine tasting experience, focused on how to power enhanced experiences via cloud

CWO-icon-clock-02
Wednesday,
October 19
CWO-icon-Zoom-02
4:00 – 6:00PM PT
7:00 – 9:00PM ET
CWO-icon-industry-01
15 US-Based CX Leaders

ON THE DIGITAL AGENDA

Join Chief Wine Officer and NICE CXone at this exclusive evening of business networking and premium wine tasting you can attend from the comfort of your own home. NICE’s celebrated Customer Experience (CX) leader will moderate a roundtable discussion about the many ways to transform your digital customer offering to improve self-service and build loyalty. To cap the night off, you’ll be guided through your wine tasting experience by one of only 415 Masters of Wine worldwide, Amy Christine, who will show you how to savour some of the world’s finest wines.

On this evening of peer-to-peer networking, we’ll look at successful CX strategies from the country’s leading organizations, and exchange ideas on how to improve those strategies. Led by an all-female panel of expert facilitators, we’ll discuss:

  • Ensuring that you build an emotional connection with customers to convert more consumers
  • Making the most of your multi-channel strategy to boost customer loyalty and revenue
  • Harnessing the power of cloud-native architecture to future-proof the enterprise

After this thought-provoking discussion, you’ll end your evening with some virtual wine-themed fun. Your finale is a battle of wine tasting wits to determine who will win the title of “Chief Wine Officer”, the best taster in the room! Will you take home the crown?

This exclusive networking experience is open to just 15 Customer Experience leaders from organisations with contact centers throughout the US. Places are limited and highly popular – secure yours today!

WHO’S ATTENDING

Confirmed attendees:
C-level leaders from Instacart, Sequential Technologies, Abbott, Accenture, T-Mobile, PFL, Adobe, and many more are already registered to attend. Will we see you there, too?

RSVP now to avoid disappointment!

GUEST SPEAKER

WENDY TYLER

Manager of Information Systems & Operations, IT Infrastructure, Capital Blue Cross


Wendy Tyler is currently the Manager of the IT Operations & System Services Infrastructure Teams for Capital Blue Cross based out of Harrisburg, PA. She has been with the organization for 15 years and throughout this time has also managed critical technology areas including the Operations Call Centers, Unified Communications platforms and Data Networking environments. Her ability to grow with the company and exhibit leadership skills has provided her the opportunity to be a part of many successful and cutting edge technology deployments that were necessary to enhance Member Experience, provide process automation and achieve cost savings.

YOUR HOSTS

ABBY MONACO

Senior Product Marketing Manager, NICE CXone


MECHELE HERRES

Senior Product Marketing Manager, NICE CXone


With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center—and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.

REGISTRATION CLOSED

The event was well orchestrated, informational, and a great way to network with a group of peers and sponsors. Really fun setup and enjoyed the open dialogue.

CHIEF WINE OFFICER DIGITAL EXPERIENCE

Our premium event series is all about mixing business with pleasure. This virtual event brings together high-level business discussions and networking. We also nicely blend the virtual and physical spaces, inviting guests to sample the finest wines from home, guided by the best wine-tasters in the world.

But it doesn’t stop there – you’ll also get to take part in light competition to put your newfound wine knowledge to the test. Join us to take part in our wine expert’s wine-related competition to see if you can win the title of Chief Wine Officer.

Want to find out more about the CWO Experience?  Check our Guide to Attending here.

CWO-icons-wine-tasting--01

WINE TASTING

An experience for your taste buds

CWO-icons- networking 02

NETWORKING

Discussion with your peers

CWO icons - industry insights -01

INDUSTRY INSIGHTS

Hear from leading figures in the industry

CWO-icons-competition-02

COMPETITION

Test your knowledge to win the CWO title

EVENT HOST

MEGAN POWERS

020 7329 3933


EVENT DIRECTOR

JESSICA MARTIN

020 3687 3951


Details

Date:
October 19
Time:
4:00 pm - 6:00 pm
Event Categories:
, ,
Event Tags:
,