CWO Dinner • UK • Experience

Behind the CX curtain:How to deliver unforgettable experiences

Join your peers for an evening of Michelin-starred dining, premium wine tasting, and exclusive networking as we unpack the journey to game-changing customer experience
City Social, London

Tuesday 13th June
18:30 – 21:30 BST


City Social,


Experience and data leaders
in London, UK

Hosted by
servicenow logo

Business insights

You’re invited to join Chief Wine Officer & ServiceNow at the Michelin-starred City Social in London for an evening of exclusive networking, fine dining and wine tasting. Alongside an expert speaker from ServiceNow, you and your peers will discuss methods for crafting exceptional customer experience (CX). Meanwhile, you’ll be led on an exquisite wine tasting experience by a world-renowned Master of Wine. Can we count you in?

Market leaders know that great CX is far more than just what the customer sees on the front-end. It’s a collective of behind-the-scenes efforts that builds and retains customer loyalty. At this event, you’ll learn more about the technology that can provide those seamless experiences, the power of combining CX with EX to achieve Total Experience, and a sneak peek at ServiceNow’s very own consumer research on where brands and businesses are getting customer experience right – and wrong.

Key discussion points

  • Exclusive insights from the brand new ServiceNow research
  • The role of EX as an essential component of your CX strategy
  • How AI and automation can improve the customer experience swiftly and efficiently

This networking experience is open to just 10 experience and data leaders from organisations throughout the London area. Please refer any relevant senior colleagues for attendance to the Event Director, but places are limited and moving fast – so secure yours today.


What to expect

Business insights

Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.

Industry networking

You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.

Wine and dine

Enjoy an expert-led wine tasting and fine dining experience at five-star restaurants and hotels around the world. You’ll also take part in some light competition to crown a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.

Speakers and hosts

Your venue

One Michelin Star
100% British produce
Jason Atherton has worked alongside Marco Pierre White and Ferran Adria

24 floors up offering unrivalled panoramas of the capital, City Social is a Michelin-starred wonder of creativity and refinement. Chef Patron Jason Atherton and Executive Chef Paul Walsh have curated and created a stellar menu of British produce that delights with indominable elegance. Social 24 is also well worth any guest’s time, serving spectacular cocktails inspired by the London landmarks visible from the bird’s eye venue.

City Social, London
City Social

RSVP now: 5 places left

000 days 00 hours 00 minutes 00 seconds


This event is brought to you by Chief Wine Officer and ServiceNow. Registration subject to approval.

Hosted by

servicenow logo

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit:

Problem registering through the form? Have a question?
Contact the Event Director below.

Hamdallat Abdulsalam
Event Director

Hamdallat Abdulsalam
+44 20 3687 0434 • EmailLinkedIn

What to expect from

CWO Dinner?

Exclusive insights. New connections. Premium wines.This is the CWO experience.

Held at some of the finest restaurants and hotels around the world, CWO Dinner events offer an unforgettable networking experience. Hear from expert speakers while making new connections over fine dining and curated wine tasting.

After an insightful discussion, one guest will be declared the evening’s ‘Chief Wine Officer’. Will you be the best taster in the room?

Find out what our previous guests say about our events.

From business insights to peer networking and the famous CWO competition, find out more here.

Got specific questions? Browse the frequently asked questions and find all the answers.