CWO Dinner • UK • Experience
Advanced AI strategies for world-leading customer experience
Enjoy Michelin-starred food and deluxe wines alongside your peers while discussing how AI can drive better customer interaction
When
Wednesday 24th May
18:30 – 21:30 BST
Where
Wild Honey,
London
Who
Senior customer experience leaders
in London, UK
Hosted by
Business insights
Hosted by Chief Wine Officer & Zendesk, you are invited to a gourmet dinner, wine tasting and networking event focused on delivering better customer experience. By the end of the evening, you’ll not only know how to taste wines like a connoisseur but also how to build a more agile, data-driven, customer-focused CX team. Don’t miss your spot at the table – RSVP now.
Most brands today are using chatbots with varying degrees of success. But the most customer-friendly brands use AI more extensively to make every customer interaction count. At this event, you’ll discuss how to optimise your team’s time and resources, rapidly connect your customers with experts, and arm your agents with real-time insights to deliver the best results. Are you ready to learn more?
Key discussion points
- How to understand your customers through a 360-degree view across any channel or app
- How AI can save costs without sacrificing great CX by deflecting enquiries to the most efficient channels
- How one organisation swiftly achieved a 10% boost to customer satisfaction score and 80% improvement to first response time
This event is open to just 10 senior CX leaders from London. So, book your spot now — and feel free to invite a colleague who is also likely to benefit.
What to expect
Business insights
Engage around topical subject matters contextualised by short, sharp thought leadership speeches. You’ll gain relevant business insights and real-world examples of how to put these into practice.
Industry networking
You’ll meet subject matter experts, industry leaders, and some of the best minds in your field. This is a chance to make valuable connections with your peers around your sector’s most pressing topics.
Wine and dine
Enjoy an expert-led wine tasting and fine dining experience at five-star restaurants and hotels around the world. You’ll also take part in some light competition to crown a new Chief Wine Officer. Soft drink options are also available for those who prefer an alcohol-free experience.
Speakers and hosts
Lee Fairhurst
Sr. Director Enterprise, Zendesk
Sam Caporn MW
Master of Wine
Ciara Hazelwood
Chief Wine Officer
Who's attending
Confirmed attendees:
Deliveroo, Panasonic, CBRE, Arriva Rail and Experian to name a few.
RSVP now to avoid disappointment!
Your venue
Wild Honey St James
One Michelin Star
British produce executed in classic French style
Interior by lauded interior specialist, Jim Hamilton
Wild Honey St James was launched in spring 2019 by celebrated chef Anthony Demetre. The restaurant boasts modern European menus and was awarded a Michelin Star in the 2022 Michelin Guide Great Britain & Ireland.
The private dining area is an inviting combination of contemporary and creative, adorned with striking art pieces along its walls.
RSVP now: 2 places left
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This event is brought to you by Chief Wine Officer and Zendesk. Registration subject to approval.
Hosted by
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centres. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 6,000 people across the world. Learn more at www.zendesk.co.uk.
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Contact the Event Director below.
What to expect from
CWO Dinner?
Exclusive insights. New connections. Premium wines.This is the CWO experience.
Held at some of the finest restaurants and hotels around the world, CWO Dinner events offer an unforgettable networking experience. Hear from expert speakers while making new connections over fine dining and curated wine tasting.
After an insightful discussion, one guest will be declared the evening’s ‘Chief Wine Officer’. Will you be the best taster in the room?
From business insights to peer networking and the famous CWO competition, find out more here.